So then I tried to started by holding in shift R, and then it ultimately came up with the screen with a □ instead of the □. Today it was frozen so I tried to restart it, but it was stuck on this screen screen (below). My iMac has been super slow the past couple months, especially after I put Big Surr on it. If these directions seem too confusing, I'm happy to assist you remotely. It is rare to have accidentally dropped a word or excel file in the applications folder but it does happen.
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